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AG Russell is committed to protecting your privacy. This policy is designed to help you, our customer, understand what information we collect, when we collect it and how we use the personal information you provide us.

Information We Collect:

We may collect personally identifiable information (including name, address, telephone number(s), email address, and when necessary credit card information), when you:
Place an order from our catalog or on any of our websites
Make a purchase in our retail store
Return or exchange an item
Request a catalog
Receive a gift package
Subscribe to our Weekly Email Specials
You may chose to provide this information or not, but if you choose not to provide the information we request, it may affect you ability to make a purchase, participate in special offers, or access certain content on our Websites.

You can visit any of our websites without revealing any personal information about yourself; any personal information is collected on a voluntary basis only. However, our servers track Internet domain addresses from which you enter our websites. This information is not personally identifiable, and individual users will remain anonymous, until you choose to tell us who you are.

Use of Data We Collect:

We may use the information you provide to:
Process and track your order
Contact you about the status of your order
Send you catalogs or information on promotions you may be interested in
Improve our selections of products
Improve customer service
Send you our Weekly Email specials, if you have specifically requested them
Provide information regarding product recalls
Your email address will be used for our Weekly email specials or for communication only.

Information We May Share With Others:

We do contract with other companies, (credit card processors, answering services, website developers and others) who provide services to AG Russell in order to fulfill orders and maintain our websites. In some instances these companies may have access to your personal information, but they are obligated by contract to maintain the confidentiality of the information and to use it only for the purpose of completing AG Russell business.

At times, we may make our mailing list (names, address, and/or email address) available to carefully screened third parties who products or services we think may be of interest to you. If you prefer that we do not share any information with these companies you may choose to opt out by contacting us at:

A. G. Russell Knives Attn: Customer Service 2900 S. 26th Street Rogers, AR 72758 800-255-9034

or you may click here to send us an email. You must provide us with your exact name and address and the email address if applicable, in order for us to identify you correctly. Because our mailings are planned in advance it may take several weeks for your request to become effective.

We also reserve the right to disclose your personal information to third parties if we are required to do so by law or believe that such action is necessary in response to a legal process like a search warrant or subpoena, to investigate fraud, or to protect our rights and property.

Use of "Cookies":

"Cookies" are small pieces of information that are stored on your computer's hard drive by your browser. Our "Cookies" help us collect information about our Website users' browsing activities. We use this information to improve our website and better serve our customers. Most browsers automatically accept cookies, but you can usually manually change your browser to prevent this. However, not accepting cookies may impede your ability to shop on our site.

Security:

AG Russell is committed to protecting your privacy. We use a variety of current technology and processes in order to protect our customer data. We limit the amount of information we provide to our contractors to only what they need to complete their responsibilities.

We urge you to keep the password you use on our websites in a safe place and to not divulge it to anyone. Also remember to close your browser down when you have completed your visit to our websites, especially if you share a computer or are using a computer in a public place such as a library or a hotel. This is to ensure that others cannot access your account.

Correction of Information:

You may update or change information related to your agrussell.com account by clicking on the Account Info section of our website with your email account and password.

Privacy of Children on our Website:

Our websites are not intended for use for person's under the age of 13. We do not knowingly collect personal information from children under the age of 13.